Internal Sales Training In-company (Customized)

Type of training: In-company (on location or online)
Duration: 6 actual lessons (or adapted to your wishes)

Develop the sales skills of your inside sales team

With the Inside Sales Training Incompany you help your inside sales employees become more effective and successful in customer conversations. This customized training focuses specifically on improving telephone sales, customer focus and exploiting commercial opportunities.

Content of the training

09:30 - 10:00 | Introduction

• What is Inside Sales?
• The 10 Basic Rules of Selling.
• The 6 Guiding Rules.

10:00 - 11:00 | Fundamental skills

• How do you make a strong first impression during customer contact?
• Structure of a customer conversation: From preparation to closing.
• Active Listening: How to Discover Your Customer's Real Needs
• Effective Questioning Techniques: Ask the Right Questions to Gain Insights.
• Non-verbal signals in telephone communication.

11:00 - 11:15 | Morning break

11:15 - 12:45 | Advice and techniques

• Consultative Selling: How do you guide customers to the right solution?
• Sales technique ORDER: A structured method to successfully complete customer conversations.
• Sales Technique Upgrade: How to Convince Customers to Choose More Value?
• Blackbook Sales Technique: Building Trust and Exclusivity.
• Sales technique Logic Selling: Convincing customers with logic and facts.
• The 40 Question Formats: How Do You Use Questions Like “What,” “Why,” and “How”?

12:45 - 13:15 | Lunch break

13:15 - 14:15 | Strategic aspects

• The Sales Cycle: How to Guide Customers Through the Sales Process
• Up- and cross-selling: How to increase customer value during inside sales conversations?
• Dealing with quotation and retention conversations.
• Follow-up Quotes: How to Maximize Conversation Rates

14:15 - 14:30 | Lunch break

14:30 - 15:15 | Overcoming Obstacles

• Common Counterarguments: How to Refute “No Interest” or “No Budget”
• Discovering buying motives: What drives customers to make a purchase?
• How do you turn resistance into opportunities?

3:15 PM - 3:45 PM | Closing skills

• Three powerful closing techniques for inside sales.
• How do you read buying signals and convert them into action?
• How do you create urgency and exclusivity in customer conversations?

15:45 - 16:15 | Scientific approach

• Neuromarketing: How to subtly influence customer behavior during telephone interactions?
• Sales Psychology: How to Play on Emotions and Rational Decisions

16:15 - 16:30 | Wrap-up and evaluation

• Reflection on the training and practical applications.
• Certificate of participation.

16:30 - 16:45 | Questions and closing

Why choose this training?

• 100% customized: The content is tailored to the specific challenges of your internal service team.
• Directly applicable: Your team will learn techniques that can be directly applied in practice.
• Results-oriented: Increased customer satisfaction, higher conversion rates and better sales results.
• Focus on inside sales-specific skills: Think about following up on quotes and taking advantage of cross- and upselling opportunities.

Who is this training intended for?

This training has been specially developed for:

• Internal sales staff who want to be more successful in their customer conversations.
• Sales teams that combine telephone acquisition with customer follow-up.
• Organizations that want to strengthen their internal sales team with professional sales techniques.

What can you expect?

Practical training tailored to your needs:
The training is tailored to your organization, team and sector. Think of:

• Improving telephone communication.
• Developing customer-centric sales strategies.
• Maximizing commercial opportunities.

Direct result:
After this training your team will have:

• Effective structures and techniques to improve customer conversations.
• More self-confidence and persuasiveness during customer contacts.
• Increased customer satisfaction and better sales results.

Frequently Asked Questions

Is this training suitable for our organization?
Yes, this training is fully tailored to your organization, industry and products.

Can the training also be given online?
Yes, this training is available as an online and physical session.

How much does an Incompany training cost?
The costs depend on the number of participants, location and desired content. Contact us for a free quote.

Ready to make your inside sales team more successful?
Contact us today and create a customized training together!

" Help the customer to be successful with your products and/or services "
- Graham Hulsebos

10 Benefits of Sales Training

1. Improved Sales Skills : Sales training can improve employees' sales skills, such as communication, negotiation and persuasion.
2. Increased Sales Results : By improving sales skills, employees can improve their sales results, which can lead to increased sales and profitability for the company.
3. Better Customer Relations : Sales training can teach employees how to build better customer relationships through effective communication, customer service, and customer-focused selling methods.
4. Increased customer satisfaction : Through improved customer relations, employees can increase customer satisfaction, which can lead to increased customer loyalty and word-of-mouth advertising.
5. Better product knowledge : Sales training can help employees gain a deeper understanding of the products or services they sell, enabling them to better respond to customer needs and wants.
6. Increased motivation : Sales training can help employees feel more motivated and engaged in their work, which can lead to increased productivity and performance.
7. Improved team dynamics : Sales training can help improve team dynamics by improving communication and collaboration between employees.
8. Improved organizational performance : By improving sales performance and team dynamics, sales training can contribute to improved organizational performance, such as increased sales and profitability.
9. Increased Confidence : Sales training can give employees greater confidence in their sales skills, making them feel more comfortable and confident when selling to customers.
10. Greater competitiveness : Improved sales skills and performance can help companies build a stronger competitive position and compete better with other companies in their industry.

Graham Hulsebos sales training continues

The sales trainings go beyond standard components, because you (or your employee) are trained to be a truly successful salesperson. Not only in theory, but also in practice. Graham Hulsebos goes a step further where other sales trainings stop by applying Blended learning in this interactive training.

During the sales training, everything is taken out of it to be successful as a goal. No one is left behind and each student also receives interim tests. The 8 unique sales techniques are explained in a simple way, so that they can actually be applied in practice. The same day!

Every student of this sales training comes out of the training with more knowledge and this is absolutely reflected in the many very positive reviews (9.0+).

Benefits of Graham Hulsebos Sales Training

• Many eye-openers in the field of sales
• Structure in your sales activities
• More than 20 years of practical experience
• Learn all about the basic and leading rules of selling
• Learn the 8 best sales techniques
• All knowledge can be directly applied in practice
• Personal guidance
• Everything in just 1 day

Who is Graham Hulsebos?

Graham Hulsebos is one of the most expert sales trainers and motivators in the Netherlands. He has been giving sales training to hundreds of students worldwide for over 20 years. With a background in retail and automation, and within various national and international companies, Graham has developed a unique successful formula of consultative selling. This magical formula combines 8 different proven sales techniques.

Selling is truly a profession. The basis for the sales training courses therefore also arose from his own experiences and he himself has also followed many training courses, such as: SPIN Sales Training, Upgrade Sales Pipeline Management, Money Maker 2 Program, Sales Professional Assessment Of Knowledge, Management Training Real Problems, Real Solutions, Blackbook Training, Salescycle, Sales Management Training and CRM Specialist.

In short, a valuable Inside Sales Training for every sales professional and organization.
Register now!